Documentation

VT Planner Account and Support Guide

Learn how to confirm or recover a VT Planner account, complete onboarding, manage subscription and usage, and contact support safely.

Use your account settings to manage your profile, subscription, usage, display units, and support requests.

Create and Confirm an Account

On the login page, select Create account.
Enter your email, choose a password of at least eight characters, confirm it, and submit the form.
Open the newest confirmation email sent by VT Planner.
On the Confirm your email page, select Confirm email.
After Email confirmed appears, select Continue.

The confirmation link is single-use. If the page offers Create account again, select it. Otherwise return to login, select Create account, submit the form again, and use the newest email.

Complete Onboarding

Review and accept the Terms of Service and acknowledge the Privacy Policy.
Enter your first name, last name, and country. Entering a company or organization is optional.
Choose Metric or Imperial as your preferred unit system.
Select Activate trial.
When the confirmation page appears, select Start working.

Account Sections

Section	What you can do
`Profile settings`	Review your login email, update your password, and sign out of the current session.
`Subscription`	Review plan status, access dates, usage, and billing options available to the account owner.
`Settings`	Choose the unit system used for supported inputs and displayed values.
`Support`	Copy account and page details or open your email app to contact support.

Profile Settings

Open Account, then select Profile settings to review your login email, update your password, or sign out.

When updating your password, VT Planner may send a verification code to your login email. Enter it on the password-verification screen and keep it private.

Forgot Your Password

On the login page, enter your email and select Forgot your password?.
Open the newest password-reset email and follow its link.
On Choose a new password, select Continue to verify the one-time link.
Enter and confirm a password of at least eight characters.
Select Update password, then return to login with the new password.

If the link is invalid, expired, or already used, return to login and request a new password-reset email.

Subscription and Usage

Open Account, then select Subscription.

Item	Meaning
`Subscription` or trial status	Your current plan, status, and relevant access dates.
`Projects`	The number of projects currently associated with the account.
`Analysis runs`	The number of runs used during the current period.
`Active jobs`	Analyses that are currently queued or running.

The account owner manages the available billing controls, including the subscription, invoices, payment method, billing email, legal name, tax ID, and billing country.

Display Units

Open Settings to choose Metric or Imperial. The preference changes supported input formats and displayed values without changing the physical meaning of saved project data.

Contact Support

Open Support from the main navigation when you need help.

Select Copy support details.
Select Open email app, or use Copy email if you prefer another email service.
Paste the copied support details into your message.
Describe what you expected, what happened, and the exact message shown on screen.
Include the relevant project, elevator setup, and analysis status when applicable.

VT Planner support dialog with support details and contact actions — The Support dialog prepares account and page context that you can copy into your message.View full size

The copied support details include:

Detail	Purpose
User	Identifies the signed-in user.
Account	Identifies the account associated with the request.
Page and path	Shows where the problem occurred.
Timestamp	Shows when the details were copied.